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Shipping & Returns

PAYMENT

Ma-Ke Bonsai will accept cash, or any of the following credit or debit cards: MasterCard, Maestro, Visa, Delta, Visa Electron, Switch, Solo.

Online payments are processed via Paypal. You do not need to have a Paypal account to use this facility, you can use your debit/credit card. This ensures that your payment is secure.

All goods sold by Ma-Ke Bonsai remain the property of Ma-Ke Bonsai until full payment has been received. Goods will only be despatched once full payment has cleared. All prices on this site are inclusive of VAT where applicable.

ORDER PROCESSING & DELIVERY

We will keep you informed of the progress of your order via email, please check your junk email folder as occasionally emails can end up there.

If possible please supply a mobile number when placing your order as we will text you if there is a query with your order, we have found this to be the quickest way to contact people and get a response. We only use the information you provide to process your order and we will not use mobile telephone numbers or email addresses for marketing purposes. unless you have opted in to our News Letter.

Whilst every care is taken to ensure accuracy, prices and specifications are subject to change without notice. In the event that such changes occur we will advise you of this and offer you the option to withdraw your order or to select an alternative product.

Where possible current stock levels are displayed on the website. If an item becomes unavailable after confirmation of an order we will inform you within 1 working day of this via email/text and will offer you the option of selecting an alternative product or withdrawing your order.

We aim to fulfil orders within 7 working days, most orders are fulfilled much sooner. In the event that we are unable to fulfil your order within the normal delivery period, we will contact you as soon as this is known. If you need an item urgently please do contact us and we may be able to expedite the order for you though there may be express courier charges applicable.

During Public and Bank Holidays please allow a little longer as our couriers/suppliers do not work on such days. We always work quickly to clear the backlog of orders after such holidays.

RETURNS POLICY

If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem.

You must inspect all goods upon receipt and any damage in transit or shortages must be notified to Ma-Ke Bonsai within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period. Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you.

In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem if, when signing to accept delivery, you could write 'Box damaged' on the delivery record.

Where goods are found to be faulty on receipt, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you.

If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in its original saleable condition and in its original packaging.

In these circumstances you will be responsible for meeting the full cost of the return postage, including the appropriate insurance. An exchange may also be possible, but a postage charge will be applicable.

Products are covered by the manufacturer's own guarantee/warranty, if you have a problem with an item then please get in touch and we will get it resolved as quickly as possible.

MAIL ORDER CHARGES

UK

Postage cost are automatically calculated by the system are depended on the weight of the items purchased and to the Area in the UK it is being posted too.

All orders will be despatched on a working day, small packets may be sent via Royal Mail, larger packets and parcels will be sent by courier. If you have a safe place to leave parcels please put this in the additional information and we will add it to the delivery label.

We despatch orders as quickly as possible, delivery is usually 3-5 working days of placing your order, but please allow up to 28 working days - we will notify you if there is going to be a delay in excess of 10 days and give you the option to withdraw your order.

Please allow a little longer during busy periods such as Christmas, we despatch our orders as quickly as possible but our couriers/Royal Mail may take a bit longer to deliver - again if you need something quickly we can arrange this for an extra charge.

Ma-Ke Bonsai reserve the right to charge postage to redeliver a parcel if it is returned as undelivered.

Overseas

We are happy to ship overseas, please contact us for details. Postage will be charged at cost price, postage is based on the weight of the product and extra insurance may be required. Ma-Ke Bonsai is not responsible for any local taxes or duties that may be payable.

Collection

You may collect or arrange your own courier, however, collections are by appointment only and goods are only released once payment has been received. Once good have been collected, Ma-Ke Bonsai is not responsible for any loss/damage to the goods in transit.